Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Education and Training Services **Why Consider This Job Opportunity** * Salary up to $52,000 per year * 100% company\-paid health, dental, and vision insurance * 401(k) with a 3% company match * Opportunity for performance\-based promotions and career advancement * Flexible work\-from\-home options after training * Supportive, high\-performance team environment **What To Expect (Job Responsibilities)** * Deliver high\-quality customer support through email, chat, text, and occasional phone communication * Manage multiple conversations and systems simultaneously while maintaining accuracy * Troubleshoot student issues and provide clear, effective solutions * Apply company policies and procedures correctly in real\-time situations * Communicate professionally and empathetically with students and partners **What Is Required (Qualifications)** * 1\-3\+ years of customer service experience (email and chat preferred) * Strong written communication skills * Tech\-savvy and comfortable working across multiple systems * Analytical and solution\-oriented * Reliable, disciplined, and consistent **How To Stand Out (Preferred Qualifications)** * Fluency in English; Spanish is a strong plus \#Education \#CustomerService \#CareerOpportunity \#RemoteWork \#HighPerformanceTeam "We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer." \#ResonanceCXPartners