Customer service jobs from home (US)

Common questions about customer service jobs

• How much do remote customer service jobs pay?

  Based on 1,438 verified listings on CushyJobs, remote customer service roles pay a median of $18/hour, ranging from $15 to $27/hour. Healthcare and insurance customer service tend to pay $1–3/hour above average.

• Do I need experience to get a remote customer service job?

  No — about 31% of the listings we track explicitly say no prior experience is required. Most BPOs (Concentrix, TTEC, Sutherland) provide 2–4 weeks of paid training before you take live calls.

• Are there customer service jobs that don’t involve phone calls?

  Yes — chat-only and email-only roles exist but are rarer. Filter to "no phone required" to surface them. Foundever, Modsquad, and HelpFlow occasionally hire chat-only reps.

• What’s the difference between BPO and direct-employer customer service jobs?

  BPOs (Concentrix, TTEC, Sutherland) hire you to support multiple client brands — your work is steady but the brand you support may change. Direct employers (UnitedHealth, Hilton, Aetna) hire you to support only their customers, often with stronger benefits and longer tenure paths.

• Can I work customer service evenings or weekends only?

  Yes. About 22% of the listings we track offer evening shifts, and many BPOs run weekend-heavy schedules with a small premium. Set your shift preference during training.