Customer Service Representative (Remote)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Therapy and Rehabilitation **Why Consider This Job Opportunity** * Salary up to $30/hr * Excellent benefits package, including Medical, Dental, Vision, Life Insurance, PTO, and 401k Match * Opportunity to work from home, offering flexibility in your work environment * Supportive company culture that values diversity and fosters an inclusive workplace * Chance to enhance your skills in a dynamic and innovative company **What To Expect (Job Responsibilities)** * Serve as the primary point of contact for inbound customer communications via phone and chat * Accurately enter and process customer orders within the company's ERP system * Investigate and resolve customer concerns, including shipment discrepancies and billing issues * Deliver a consistent and professional customer experience while identifying trends for process improvements * Collaborate effectively with cross\-functional teams to support business needs **What Is Required (Qualifications)** * Minimum of 2\+ years of customer service experience, preferably in a high\-volume or order\-processing environment * Proficiency in Microsoft Office (Excel, Word, Outlook) * Strong communication, problem\-solving, and multitasking skills * Ability to work independently in a remote environment with strong time management * Associate's or Bachelor's degree preferred **How To Stand Out (Preferred Qualifications)** * Experience with ERP systems (Eskers or similar) strongly preferred * Flexibility to work overtime as needed \#TherapyAndRehabilitation \#CustomerService \#RemoteWork \#CareerOpportunity \#DiversityInWorkplace We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer. \#ResonanceCXPartners