Customer Service Representative - Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Dermatology Network **Why Consider This Job Opportunity** * Salary up to $24\.74 per hour * Competitive pay to reward your hard work * Comprehensive health coverage including medical, dental, and vision plans * Generous 401(k) plan with immediate vesting and company matching * Paid Time Off (PTO) from day one, plus six paid holidays and two floating holidays each year * Employee assistance program (EAP) for confidential support on personal or work\-related challenges **What To Expect (Job Responsibilities)** * Serve as the first point of contact for incoming billing customer service calls * Provide optimum customer service for all patient inquiries and ensure quality assurance * Answer high\-volume incoming communications from customers/patients * Review and update patient account data, ensuring accurate insurance and demographic information * Set up payment plans and process credit card payments over the phone **What Is Required (Qualifications)** * High school graduate or equivalent * Knowledge of health plan benefits, including deductibles, copays, and coinsurance * Ability to read, interpret, and explain Explanation of Benefits (EOBs) and patient responsibility * Experience in medical billing or medical billing certification preferred * Familiarity with Mod Med/EMA practice management system is a plus **How To Stand Out (Preferred Qualifications)** * Education in medical billing * Previous experience in a customer service role within a healthcare setting * Strong problem\-solving skills and ability to handle complaints diplomatically * Excellent written communication skills for accurate documentation * Experience with high\-volume call handling \#Dermatology \#CustomerService \#HealthcareCareers \#CompetitivePay \#EmployeeBenefits "We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer." \#ResonanceCXPartners