Customer Service Specialist

**About The Company** WEX is a leading provider of integrated payment solutions, offering innovative services that streamline financial transactions across various industries. With a commitment to excellence and customer\-centricity, WEX serves a diverse client base including healthcare, fleet management, and corporate sectors. The company prides itself on fostering a dynamic and inclusive work environment that encourages growth, innovation, and collaboration. WEX’s reputation for delivering reliable, secure, and scalable solutions has established it as a trusted partner for organizations worldwide. **About The Role** The Customer Service Support 1 (CSS1\) role is a vital part of WEX’s customer engagement team, operating within a fast\-paced call center environment. As the primary point of contact for WEX customers, you will handle inbound inquiries related to account maintenance, billing, technical support, and product information across multiple channels such as phone and email. This position offers an opportunity to support various business units, including WEX Health (Benefits, COBRA, Benefits Administration) and WEX Mobility (Fleet \& OTR), depending on business needs. You will play a key role in ensuring customer satisfaction by providing professional, timely, and accurate assistance, troubleshooting issues, and guiding customers through WEX’s digital platforms. **Qualifications** * High School Diploma or GED * Proficiency with Google Suite or Microsoft Office * Solid computer and keyboarding skills * Willingness to work flexible hours, including weekends, holidays, and occasional overtime * Successful completion of a background check * Reliable high\-speed internet connection and a professional, private workspace for remote work * Ability to pass a drug screening (if applicable) **Responsibilities** * Respond promptly and professionally to inbound calls and emails, providing exceptional customer service tailored to individual customer needs * Act as a single point of contact for resolving billing questions, payments, and account issues * Guide customers through troubleshooting and using WEX online platforms and mobile applications * Navigate multiple systems simultaneously to efficiently resolve customer inquiries * Maintain strict adherence to security protocols, company policies, and HIPAA guidelines (for Health/Cobra roles) * Accurately document all interactions within the CRM system, ensuring detailed and up\-to\-date records * Collaborate with team members and other departments to resolve complex issues and improve service quality * Stay informed about product updates, system changes, and company policies to provide accurate information to customers **Benefits** * Comprehensive health, dental, and vision insurance plans * Retirement savings plan with company contributions * Paid time off and holidays * Health savings accounts (HSA) and flexible spending accounts (FSA) * Life and disability insurance coverage * Tuition reimbursement programs * Opportunities for career growth and development * Remote work environment with flexible scheduling options Equal Opportunity WEX is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from Veterans, individuals with disabilities, and candidates from all backgrounds and experiences. All employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, gender, sexual orientation, gender identity, age, or any other protected characteristic.