Customer Experience Specialist

Akkodis is seeking a ***Customer Experience Specialist (Remote)*** In this role the candidate will be handling inbound calls, emails, CRM case management, account support, and customer issue resolution using tools like ***Salesforce, Slack, and SharePoint.*** Ideal candidates will have strong communication, problem\-solving, and multitasking skills with a customer\-focused mindset. ***Pay Range: $19/hr. \- $20/hr.*** (The pay may be negotiable based on experience, education, geographic location, and other factors. **)** ***Job Summary*** In this role, you’ll assist customers with application statuses, testing and recertification questions, password resets, account validation, and issue resolution across multiple systems. This is a great opportunity for someone who enjoys critical thinking, multitasking, and creating positive customer experiences. 🔹 ***Responsibilities:*** • Handle inbound calls, emails, and customer support cases • Verify customer identity and navigate **CRM systems such as Salesforce** • Review application statuses, documentation, and testing records • Troubleshoot customer concerns and escalate complex issues when needed • Document customer interactions and maintain accurate case notes • Collaborate with internal teams using **Slack, SharePoint, and other tools** • Deliver high\-quality support in a high\-volume environment 🔹 ***What We’re Looking For:*** • Strong communication and customer service skills • Experience working with **CRM platforms (Salesforce preferred)** • Problem\-solving mindset with strong attention to detail • Ability to adapt in a fast\-paced, process\-driven environment • Comfortable handling multiple priorities and customer interactions daily If you are interested in this **Customer Experience Specialist** job in **Columbus OH** then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.If you have questions about the position, please contact Nandakini Sajwan at **Nandakini.Sajwan@akkodisgroup.com.** **Equal Opportunity Employer/Veterans/Disabled** Benefit offerings available for our associates include medical, dental, vision, life insurance, short\-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client\-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy\-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance