Updated June 25, 2026 · Federal contractor + Johns Hopkins + cleared remote work.
Cushy WFH chat & email support roles open to applicants based in Baltimore, MD.
Most cushy chat & email support jobs are fully remote and US-eligible, so applicants in Baltimore, MD qualify for the same listings as anywhere else in the country. We surface listings here that specifically prefer or list Baltimore, MD in their applicant criteria, plus the broader US-remote pool.
Baltimore hosts one of the strongest cleared-remote-contractor markets in the US, driven by proximity to DC and NSA. Major employers include Booz Allen Hamilton, Leidos, SAIC, and Northrop Grumman. Johns Hopkins Health System and University of Maryland Medical System drive healthcare admin remote hiring. Maryland state income tax is moderate plus a 3.2% county-level tax in Baltimore. Cost-of-living is moderate.
24 verified chat & email support listings open to Baltimore, MD applicants
Quince · Various
Posted just now · ✓ Verified just now
NoGigiddy · Various
Posted 3 days ago · ✓ Verified just now
Didi Hirsch Mental Health Services · Various
Posted just now · ✓ Verified just now
WVSU · Various
Posted just now · ✓ Verified just now
Jobright.ai · Various
Posted just now · ✓ Verified just now
Jobright.ai · Various
Posted just now · ✓ Verified just now
RG&T Solutions · Various
Posted just now · ✓ Verified just now
Turtles · Various
Posted just now · ✓ Verified just now
Embrace Software Inc · Various
Posted just now · ✓ Verified just now
ms consultpartner · Various
Posted just now · ✓ Verified just now
Positive Behavior Steps · Various
Posted just now · ✓ Verified just now
Filipino Contractors · Various
Posted just now · ✓ Verified just now
ms consultpartner · Various
Posted just now · ✓ Verified just now
Aisle and Abroad · Various
Posted just now · ✓ Verified just now
Aisle and Abroad · Various
Posted just now · ✓ Verified just now
NoGigiddy · Various
Posted 3 days ago · ✓ Verified just now
Agile Financial Systems · Various
Posted just now · ✓ Verified just now
Absorb Software · Various
Posted just now · ✓ Verified just now
Didi Hirsch Mental Health Services · Various
Posted just now · ✓ Verified just now
CapeTalent · Various
Posted just now · ✓ Verified just now
1-800 Contacts · Various
Posted just now · ✓ Verified just now
Canvia · Various
Posted just now · ✓ Verified just now
One Firefly · Various
Posted just now · ✓ Verified just now
Jack Henry & Associates · Various
Posted just now · ✓ Verified just now
Verified listings in this category pay a median of $19/hour, ranging from $16 to $26/hour. Most fully remote roles pay the same nationally regardless of where you live.
Most are open to anyone in the United States. We surface Baltimore, MD explicitly when employers list it as a preferred or eligible location.
Yes — well-designed chat-only roles never ask you to take voice calls. We tag every listing with whether phone work is required and only list this category page jobs where chat or email is the sole channel. A small subset of listings labeled "omnichannel" expect occasional phone backup; those are filed under customer service, not here.
Most ask for 40–50 WPM minimum, with 95%+ accuracy. Tools like Intercom, Zendesk, and Help Scout auto-suggest replies and offer canned-response macros, so practical chat speed feels lower than raw typing. Email roles are slower (one well-crafted reply every 5–8 minutes) and weight clarity over speed.