Technical Support Representative (Remote)

**Technical Support Representative – Fintech Payments (Remote)** **Job Type:** Full\-time **Compensation:** Experience level ($17–$20\) **Shift:** 9:00 AM – 6:00 PM (Eastern Time) Mon\-Friday Are you passionate about technology, driven by helping others, and ready to thrive at the forefront of the fintech revolution? Join a fast\-paced, customer\-obsessed team shaping the future of digital payments. We’re looking for a Technical Support Representative who combines sharp problem\-solving skills with a commitment to delivering an outstanding customer experience—every time. In this pivotal role, you’ll serve as the first point of contact for our customers—resolving issues, answering questions, and building long\-term relationships that are rooted in trust and expertise. You’ll play a critical part in ensuring seamless transactions, reducing friction, and reinforcing our reputation as a leader in the financial payments industry. **What You’ll Be Doing** **Customer Engagement \& Support** * Be the trusted voice on the other end of the line—fielding inbound calls, answering questions, and tackling billing, product, and service\-related issues with professionalism and care. **Ticket \& Issue Management** * Open, document, and close support tickets with speed and precision, ensuring timely follow\-up and complete resolution of customer concerns. **Relationship Building** * Turn support interactions into relationship\-building moments, maintaining professionalism while building loyalty through genuine rapport and trust. **Clear, Empathetic Communication** * Deliver thoughtful, clear, and respectful communication across all channels—ensuring every customer feels heard and supported. **Technical Troubleshooting** * Dive into payment tech challenges and service issues with confidence and creativity—offering solutions that work, fast. **Data Integrity** * Maintain accurate, up\-to\-date customer records in our CRM and service platforms to ensure seamless service continuity. **Knowledge Sharing \& Learning** * Stay ahead of product updates and industry trends by working closely with leadership and team members—keeping your technical toolkit sharp and current. **Customer Retention** * Be a customer champion—turning challenging conversations into opportunities to exceed expectations and build lasting loyalty. **What You Bring to the Table** **Required** * High school diploma or equivalent * Minimum 1 year of technical or customer support experience in financial services, merchant services, or a similar environment * Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook) * Experience using CRM tools and/or payment processing platforms **Your Expertise** * **Technical Acumen:** Solid grasp of payment technologies, including terminals, gateways, and processing platforms * **Clear Communicator:** Able to simplify the complex and speak with confidence, empathy, and clarity * **Problem Solver:** You’re proactive, analytical, and quick to troubleshoot with effective, lasting solutions * **Customer\-First Mentality:** You bring empathy, patience, and a genuine desire to deliver above\-and\-beyond support * **Detail\-Oriented:** You sweat the small stuff—because the details matter in customer service and compliance * **Team Player:** You collaborate with ease and thrive in a fast\-moving, ever\-evolving team environment * **Adaptable:** You're comfortable with change and motivated to learn new tools, products, and technologies At our core, we believe technical support is more than fixing problems—it’s about creating confidence, building relationships, and helping our customers succeed in a digital\-first world. **Ready to grow your career in a company that values expertise, energy, and excellence? Apply now.** Job Type: Full\-time Pay: $17\.00 \- $20\.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: Remote