Full job description
Headquarters: WEST VIRGINIA
URL: http://wvstateu.edu
As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.
Responsibilities
- Respond promptly and professionally to live chat messages on our website
- Answer general questions about school programs, admissions, campus life, and events
- Provide accurate information and direct complex inquiries to the appropriate departments
- Maintain a friendly, helpful, and inclusive tone in all written communication
- Log conversations and frequently asked questions for internal team use
- Collaborate with the Communications and Admissions teams to stay updated on current events and messaging
- Ensure a warm and professional digital presence during all interactions
- Stay organized and manage multiple conversations simultaneously
- Learn and adapt to new software tools as required
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