Live Chat Agent

This role is part of the Jobright Direct Hiring Network, where top companies like Cresta AI, Plaud, Mercor, OpenArt, and 1,500\+ others hire top talent directly through our platform. This is not a mass job posting. Only select, high\-signal candidates are invited and recommended directly to hiring teams Hiring Company: Ortomedic One\-liner: Ortomedic has been dedicated to transforming lives with safe, innovative, and high\-performance orthopedic solutions. Salary: $20/hr \- $28/hr Why Join Us: Role Responsibilities • Respond promptly and professionally to customer inquiries through live chat platforms • Assist customers with questions regarding products, services, account information, and general support requests • Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy • Escalate complex issues to the appropriate departments when necessary • Maintain accurate records of customer interactions, inquiries, and resolutions • Follow company policies, procedures, and customer service standards • Manage multiple chat conversations simultaneously while maintaining quality and accuracy • Collaborate with internal teams to ensure timely issue resolution and customer satisfaction • Identify recurring customer concerns and communicate feedback to management • Protect customer information and maintain confidentiality at all times • Meet established performance metrics, including response times, quality standards, and customer satisfaction goals Qualitications Required • High school diploma or equivalent required • Excellent written communication and interpersonal skills • Strong problem\-solving and organizational abilities • Ability to multitask and work effectively in a fast\-paced environment • Proficiency with computers, web\-based applications, and customer support platforms • Ability to work independently and manage responsibilities in a remote setting • Strong attention to detail and commitment to providing excellent customer service Preferred • Previous experience in customer service, live chat support, help desk support, or a related role preferred