Full job description
Chat-only customer support — never on a phone. Handle 3-5 simultaneous chat conversations for an e-commerce client.
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✓ Verified 4 hours agoPosted yesterdaySalary verifiedCushy score: 89
Inbound Customer Support — Chat-Only (Foundever)
Foundever·150,000+ employees·Business process outsourcingVerified employer
Hourly pay
$17–19/hr
per hour
Schedule
Set shift
~40 hrs/wk
Type
Full time
Fully remote · US
Experience
Not required
No degree required
Apply directly on Foundever career site · ~2 min·47 viewed today
The quick read
Phone-free chat customer support at Foundever. Handle several conversations at once for an e-commerce brand, on a set shift you choose. Great fit for people who type quickly and prefer written communication.
What we like about this job
- Phone-free — never expected to take a voice call
- Part-time options available
- Evening shifts pay a $1/hr differential
Skills you'll use
- Written communication
- Typing speed (50+ WPM)
- Multitasking
- CRM tools
What you'll do
- Handle 3–5 simultaneous chats
- Document each conversation
- Escalate via email when needed
What you'll need
Must have
- Typing 50+ WPM
- Quiet home environment
- High-school diploma
Nice to have
- Prior chat support experience
Benefits
- Health, dental, vision
- 401(k) with match
- Paid time off
- Paid training
- Equipment provided
Schedule
- Remote type
- Fully remote, US-based
- Hours
- 40 hrs/week
- Time zone
- Eastern Time
- Weekends
- Rotating
- Shift options
- 7 AM–3:30 PM ET · 11 AM–7:30 PM ET · 1:30 PM–10 PM ET
- Flexibility
- Set schedule chosen at training
About Foundever
Customer-experience BPO (formerly Sitel + Sykes). Hires extensively for chat-only and email-only customer support roles.
- Size
- 150,000+ employees
- Founded
- 1985
- HQ
- Luxembourg / Remote
- Glassdoor
- ★ 3.4
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Time to apply: ~2 minutes on Foundever career site