Customer Service Representative — Inbound (Remote, US)

The quick read

A genuinely steady WFH customer-service role at one of the biggest BPOs in the US. You'll handle inbound calls only — no sales quotas, no cold-calling — on a set shift you choose during training. Pay starts at $17/hr with a raise after 90 days, full benefits from day one, and they ship you the laptop and headset.

Skills you'll use

• Communication
• Customer service
• Active listening
• Problem-solving
• CRM tools

What you'll do

• •Answer inbound calls from existing customers — no cold-calling, no sales quotas
• •Walk customers through account questions, billing inquiries, and basic troubleshooting
• •Document each interaction accurately in our CRM
• •Escalate complex cases to a senior representative when needed

What you'll need

Benefits

• 🏥Health, dental, vision
• 💰401(k) with match
• 🏖️Paid time off
• 🎓Paid training
• 💻Equipment provided

Schedule

Remote type

Fully remote, US-based

Hours

40 hrs/week

Time zone

Eastern Time

Weekends

Rotating

Shift options

7 AM–3:30 PM ET · 11 AM–7:30 PM ET · 1:30 PM–10 PM ET

Flexibility

Set schedule chosen at training