Updated June 25, 2026 · Fidelity + Liberty Mutual + healthcare and higher-ed admin.
Cushy WFH customer service roles open to applicants based in Massachusetts.
Most cushy customer service jobs are fully remote and US-eligible, so applicants in Massachusetts qualify for the same listings as anywhere else in the country. We surface listings here that specifically prefer or list Massachusetts in their applicant criteria, plus the broader US-remote pool. Massachusetts residents have access to roughly the same applicant pool as the rest of the US — the difference is in state labor laws (pay frequency, sick leave, classification rules) noted below.
Massachusetts hosts substantial financial-services and healthcare remote hiring, anchored in the Boston metro. Fidelity Investments and Liberty Mutual (both headquartered in Boston) run large remote customer service, claims, and admin operations. Mass General Brigham, Tufts Medicine, and Boston Children's Hospital drive healthcare admin remote roles, while the region's dense higher-ed sector adds administrative hiring. Massachusetts has a flat 5% state income tax (plus a 4% surtax on income over $1M, rarely relevant for cushy wage bands). Cost-of-living is among the highest nationally; pay rates typically run 8-12% above national average.
24 verified customer service listings open to Massachusetts applicants
RG&T Solutions · Various
Posted just now · ✓ Verified just now
val's services · Various
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Home Health Focus AI · Various
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Casella Waste Systems, Inc. · Various
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Tactacam · Various
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Concentrix · Business
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DataAnnotation · Various
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Pricebook Digital · Various
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Gilder Search Group · Various
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DataAnnotation · Various
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Akkodis · Various
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Concentrix · Business
Posted just now · ✓ Verified just now
Resonance CX Partners · Various
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TestHiring · Various
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DataAnnotation · Various
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Quince · Various
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Mosaic Talent Consulting · Various
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Department of Veterans Affairs · Various
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Brenmar Associates · Various
Posted 7 days ago · ✓ Verified just now
Concentrix · Business
Posted just now · ✓ Verified just now
Destinee Travel · Various
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Cyber Focus AI · Various
Posted just now · ✓ Verified just now
DataAnnotation · Various
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Concentrix · Business
Posted just now · ✓ Verified just now
Verified listings in this category pay a median of $18/hour, ranging from $15 to $27/hour. Most fully remote roles pay the same nationally regardless of where you live.
Most are open to anyone in the United States. We surface Massachusetts explicitly when employers list it as a preferred or eligible location.
No — most cushy WFH listings are open to all 50 states. Listings tagged "Massachusetts" usually mean the employer prefers Massachusetts residents (sometimes for tax/payroll reasons) but will still hire from neighboring states. Check each posting.
Based on 1,438 verified listings on Cushy Jobs, remote customer service roles pay a median of $18/hour, ranging from $15 to $27/hour. Healthcare and insurance customer service tend to pay $1–3/hour above average.
No — about 31% of the listings we track explicitly say no prior experience is required. Most BPOs (Concentrix, TTEC, Sutherland) provide 2–4 weeks of paid training before you take live calls.