Patient Service Specialist

Metro Vein Centers is a rapidly growing healthcare practice specializing in state\-of\-the\-art vein treatments. Our board\-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over **60 clinics across 7 states** , and still growing, we’re building the future of vein care—delivering compassionate, results\-driven care in a modern, patient\-first environment. We proudly maintain a **Net Promoter Score (NPS) of 93** , the highest patient satisfaction in the industry. As a  **Patient Service Specialist (Financial Navigator I)** , you will be the first line of communication for both patients and clinic staff—ensuring clear, accurate, and empathetic conversations around insurance, coverage, and financial expectations. You’ll play a key role in reviewing patient accounts, verifying eligibility and benefits, processing payments, and resolving questions in a single interaction whenever possible. This is a **hybrid, patient\-facing role** where your ability to balance professionalism, accuracy, and compassion will directly impact the patient experience. We welcome all applicants to apply. However, **priority will be given to candidates who are bilingual in Spanish and English** , as this skill helps us better serve our diverse patient population. **What You’ll Do** * Serve as the first point of contact for incoming calls from patients and internal teams * Deliver clear explanations of **insurance benefits** , **out\-of\-pocket costs** , and **payment options** * Review patient accounts and resolve billing\-related concerns with professionalism and urgency * Process payments and accurately document interactions within the EMR system * Verify insurance eligibility, network status, and patient coverage using payer tools * Ensure **first\-call resolution** by addressing concerns fully and empathetically on initial contact * Maintain strict **HIPAA compliance** and patient confidentiality * Collaborate across departments to provide a seamless, transparent patient journey * Accurately log all communications, escalations, and follow\-up actions * Support additional team needs and responsibilities as assigned **What You’ll Bring** * ****1–2\+ years of experience**** in a healthcare contact center, patient support, billing, or financial navigation role * Strong comfort level explaining medical bills, insurance terms, and benefit details * Excellent phone communication and customer service skills * Meticulous attention to detail and documentation * Familiarity with **EMR systems** (Athena Practice or similar preferred) * Understanding of **RCM processes** and payer requirements * Ability to work independently in a **remote setting** while collaborating with cross\-functional teams **Preferred Skills** * Previous experience with **Athena Practice** or equivalent systems * Exposure to **RCM vendors** (onshore or offshore) * Bilingual in Spanish (a plus, not required) **Benefits to Support Your Wellbeing \& Lifestyle** Full\-time team members at Metro Vein Centers are eligible for: * Medical, Dental, and Vision Insurance * 401(k) with Company Match * Paid Time Off (PTO) \+ Paid Company Holidays * Company\-Paid Life Insurance * Short\-Term  Disability Insurance * Employee Assistance Program (EAP) * Career Growth \& Development Opportunities **Compensation** * Staring at $20\.00 \& Up Based on Experience   **The Metro Vein Centers Difference** **Healthy legs. Happier lives.** At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well\-being. From the first conversation to the final follow\-up, every patient interaction reflects our commitment to compassion, expertise, and trust. **A team united by purpose.** Our values guide everything we do: * ****Patients First, Always**** – Every interaction should make our patients feel valued, heard, and cared for. * ****Stronger Together**** – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. * ****A Can\-Do Spirit**** – We meet every challenge with positivity, flexibility, and problem\-solving energy. * ****Results That Make a Difference**** – We’re driven to improve lives through meaningful, measurable outcomes. * ****Commitment to Growth**** – We invest in our people, fostering advancement and professional development at every level. **Metro Vein Centers is an Equal Opportunity Employer.** We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. **Legal \& Compliance Notice:** Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. **Your privacy matters.** To learn more about how we collect, use, and protect your information, please review our privacy policy here.