Support Analyst

We’re partnering with a valued client to hire a **Support Services Analyst** for a fully remote opportunity supporting **healthcare technology applications** and end users. You will serve as a key point of contact for customers needing assistance with application software, system access, and technical troubleshooting. You’ll provide support through phone, email, and chat while ensuring issues are resolved efficiently and escalated appropriately when necessary. If you’re someone who is eager to learn, thrives in dynamic environments, and can quickly adapt to change, this is an excellent opportunity to grow your technical support career while working with a collaborative and supportive team. **This is a 6 month contract to start.** **Fully Remote!** **Start Date: Beginning of June** **Key Responsibilities** * Respond to and manage incoming support requests via phone, email, chat, and other support channels * Troubleshoot application, technical, and connectivity\-related issues * Document customer interactions and resolutions within the ticketing system * Monitor and track issues through resolution while adhering to established service standards * Escalate complex or unresolved issues to senior support teams as needed * Communicate updates and next steps clearly to customers and stakeholders * Contribute to internal knowledge base documentation and process improvements * Collaborate with cross\-functional teams on application updates, testing, and support initiatives * Support additional projects and responsibilities assigned by leadership **What We’re Looking For** * 1–3 years of application support, helpdesk, or technical support experience * Experience supporting Electronic Health Records (EHR) and/or practice management systems * Strong troubleshooting skills related to applications, devices, browsers, and connectivity * Comfortable working within Windows environments, Microsoft Office, and web\-based applications * Excellent verbal and written communication skills with a customer\-first mindset * Ability to multitask, stay organized, and work independently in a remote environment * Strong attention to detail and adaptability in fast\-changing situations **Preferred Experience** * Epic application experience * Healthcare or clinical application support experience * Familiarity with HL7 or interface troubleshooting If you are interested in discussing further, please apply directly or reach out in email to jillian.pepe@talentinternational.com!