Virtual Assistant to Mental Health Practice: CALIFORNIA ONLY

We are seeking a detail\-oriented and proactive **Virtual Office Assistant** to provide administrative and operational support to our practice. The ideal candidate is highly organized, tech\-savvy, and comfortable managing multiple responsibilities while maintaining excellent communication and professionalism. **Key Responsibilities** * **Inbox Management** * Monitor and manage email communications * Organize, prioritize, and respond to routine inquiries * Flag urgent matters and ensure timely follow\-up * **Client Outreach \& Relationship Support** * Reach out to potential clients through email and other communication channels * Conduct follow\-up communications with prospective clients * Maintain accurate records of client interactions and lead status * **Client Documentation** * Prepare, send, and track client intake forms and other practice\-related documents * Ensure all documentation is completed accurately and received in a timely manner * Maintain organized digital client files while adhering to confidentiality standards * **Systems Development \& SOP Creation** * Develop, document, and update **Standard Operating Procedures (SOPs)** * Create and improve workflows to enhance efficiency and consistency * Assist in implementing systems and processes to support practice growth * **Newsletter Management** * Draft, format, and distribute client newsletters * Coordinate content and scheduling for email marketing campaigns * Monitor engagement metrics and suggest improvements * **Light SEO \& Online Presence Support** * Assist with basic Search Engine Optimization (SEO) tasks * Update website content, blogs, and business listings as needed * Support efforts to improve online visibility and search rankings * **General Practice Support** * Provide administrative assistance for day\-to\-day operations * Support special projects and other duties as assigned * Identify opportunities to improve office systems and client experience **Qualifications** * Previous experience as a Virtual Assistant, Administrative Assistant, or similar role preferred * Strong written and verbal communication skills * Excellent organizational and time\-management abilities * Proficiency with Google Workspace and/or Microsoft Office * Experience with CRM systems, email marketing platforms, and project management tools is a plus * Familiarity with basic SEO principles and content management systems preferred * Ability to work independently, prioritize tasks, and maintain confidentiality **Preferred Skills** * Experience creating SOPs and operational documentation * Knowledge of newsletter platforms such as Mailchimp or Constant Contact * Comfortable learning new technologies and systems quickly * Strong attention to detail and problem\-solving abilities Pay: $21\.00 \- $23\.00 per hour Experience: * virtual assistant: 3 years (Preferred) Work Location: Remote