Full job description
**About the Role**
This opportunity is for a detail\-oriented, forward\-thinking, and highly organized Client Success Specialist to support clients, therapists, and administrative staff in a remote work environment. The role focuses on client communication, scheduling support, intake appointment follow\-ups, and handling time\-sensitive requests during certain business hours, evenings, and weekends.
The ideal candidate should be comfortable managing phone and email communication, supporting urgent matters calmly, multitasking in a fast\-growth environment, and handling sensitive client information with discretion.
**What You’ll Do**
* Answer client phone calls during evening and weekend hours.
* Handle overflow phone calls during regular business hours.
* Respond to time\-sensitive emails and requests during evening and weekend hours.
* Provide professional customer service and support to clients and therapists by phone and email.
* Coordinate teletherapy appointment scheduling for clients and therapists using scheduling software when needed.
* Follow up with clients regarding intake appointments.
* Assist with scheduling and other administrative tasks as needed.
* Work closely with clients, therapists, and administrative staff to support smooth communication and scheduling.
* Help manage urgent matters with professionalism, accuracy, and discretion.
**Qualifications**
* Prior experience in scheduling, administrative support, or a similar role.
* Experience in a healthcare or mental health setting is preferred.
* Proficiency with scheduling software and office tools, including Microsoft Office Suite and Google Workspace.
* Experience with EMR/EHR systems is helpful.
* AdvancedMD experience is a plus.
* Strong organizational skills and excellent attention to detail.
* Excellent verbal and written communication skills.
* Ability to handle sensitive and confidential information with discretion.
* Strong problem\-solving skills.
* Ability to handle stressful situations calmly and professionally.
* Ability to work independently and as part of a team in a remote work environment.
* Comfortable multitasking in a fast\-growth environment.
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