Help Desk Specialist

**ABOUT THE ROLE** Careerscape is supporting a client opening for a Remote Entry\-Level Help Desk Specialist. This role focuses on providing technical support, resolving user issues, maintaining support records, and ensuring a smooth technology experience for employees and customers. This is an excellent opportunity for someone who is detail\-oriented, service\-focused, and interested in building a career in technical support, IT operations, customer experience, or business technology. The Help Desk Specialist will work closely with users and internal teams to troubleshoot issues, document solutions, and support day\-to\-day technology operations. This role is ideal for candidates interested in IT support, help desk operations, technical assistance, or customer support. **COMPENSATION** The **salary range** for this role is **$80,000 \- $95,000 per year** , based on experience, communication skills, technical abilities, and client hiring needs. Additional compensation and benefits details will be shared during the hiring process. **WHAT YOU’LL DO** \- Respond to user support requests and troubleshoot issues \- Provide technical assistance through email, chat, and ticketing systems \- Document support cases and resolutions \- Maintain support records and system updates \- Escalate complex technical issues when necessary \- Assist users with account access and basic system setup \- Monitor support queues and response timelines \- Create user guides and support documentation \- Support onboarding and technology orientation activities \- Track recurring issues and recommend improvements \- Maintain confidentiality of user information \- Assist with operational and administrative tasks **WHAT WE’RE LOOKING FOR** \- High school diploma or equivalent required \- Associate’s or Bachelor’s degree preferred \- 0–2 years of experience in customer service, administration, IT, or support roles \- Strong communication and problem\-solving skills \- Excellent organizational and time management abilities \- Attention to detail and customer\-focused mindset \- Basic computer and troubleshooting skills \- Familiarity with Microsoft Office and collaboration tools \- Ability to manage multiple priorities effectively \- Comfortable working independently in a remote environment **NICE TO HAVE** \- Customer support or technical support experience \- Exposure to ticketing systems or help desk platforms \- Basic understanding of hardware and software troubleshooting \- Experience with documentation and reporting \- Interest in IT operations and technology support **BENEFITS \& PERKS** Benefits may include: \- Fully remote work flexibility within the United States \- Competitive entry\-level compensation \- Medical, dental, and vision coverage options \- Paid time off, holidays, and sick leave \- 401(k) retirement plan options \- Paid training and onboarding \- Career growth into IT Support Specialist, Technical Support Analyst, Systems Coordinator, or Operations Specialist roles \- Performance\-based bonuses and advancement opportunities \- Supportive and collaborative team environment \- Professional development and learning opportunities **WHY APPLY** This role is ideal for someone who enjoys solving problems, helping people, and supporting daily business operations through technology. Candidates who are proactive, organized, and eager to learn can build valuable technical support experience while developing skills for long\-term career growth. **ABOUT CAREERSCAPE** Careerscape is a staffing and recruiting firm connecting professionals with employers across multiple industries. We support hiring across technology, operations, administration, customer support, and business services roles. **APPLICATION NOTICE** Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you about other relevant opportunities that align with your background and experience. **EQUAL OPPORTUNITY STATEMENT** Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.