Digital Support Assistant

Digital Support Assistant — Next Level Properties **Takeaway:** This role is designed for a detail‑oriented, people‑focused professional who wants to build a strong foundation in customer service while supporting a fast‑growing real estate team through digital communication, online client support, and administrative coordination. About Next Level Properties Next Level Properties is a growth‑driven real estate team serving Diamond Bar, Walnut, Chino Hills, and surrounding 91765 communities. We prioritize high‑quality client service, modern digital tools, and team development. Our culture rewards initiative, collaboration, and a commitment to excellence. Role Overview As a **Digital Support Assistant**, you will be the first point of contact for online inquiries, client questions, and digital communication channels. You’ll help keep clients informed, support the team’s daily operations, and ensure a smooth, responsive customer experience across email, chat, social platforms, and internal systems. This position is ideal for entry‑level candidates who want to grow their customer service skills while learning the real estate industry from behind the scenes. Key Responsibilities * **Client Support** — Respond to online inquiries, emails, and messages with professionalism and accuracy. * **Digital Communication** — Manage team inboxes, schedule follow‑ups, and provide timely updates to clients. * **Online Coordination** — Assist with appointment scheduling, document requests, and basic information gathering. * **Data \& CRM Management** — Update client records, track interactions, and maintain organized digital files. * **Marketing Support** — Help prepare social media posts, listing updates, and digital materials using team templates. * **Customer Experience** — Ensure clients feel supported, informed, and valued throughout their interactions with the team. Qualifications * Strong written and verbal communication skills * Friendly, patient, and service‑oriented * Comfortable using digital tools (email, CRM, messaging platforms) * Organized and detail‑focused * Ability to multitask and work independently * Interest in real estate is helpful but not required What We Provide * Hands‑on training and mentorship * Clear workflows and digital tools to support your success * A collaborative team environment * Opportunities to grow into higher‑level roles * Exposure to real estate operations and client service best practices Pay: $26\.92 \- $33\.62 per hour Benefits: * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Paid time off * Professional development assistance * Vision insurance Work Location: Hybrid remote in Diamond Bar, CA 91765